Terms of Service

Who we are

SenSoftware is the brand under which we offer subscription software for businesses in specific trades: SenSPool (pool service companies), SenSDrive (owners who rent cars to ride-share drivers) and OptiCore (optical stores), plus custom software projects.

These terms apply to all of our products and to this website. If a product has its own terms, they add to these and take precedence for anything specific to that product.

SenSoftware charges appear on your statement as SENSOFTWARE or SENSOFT. If you see a charge you don’t recognize, email contact@sensivestudio.com.

Acceptance

By creating an account, starting a subscription or using any of our products, you accept these terms. If you accept them on behalf of a business, you confirm you are authorized to do so.

Your account

You are responsible for the information you give us when you sign up, for keeping your password safe, and for what the people you give access to your account do with it.

You may not use our products for illegal activity, to send unsolicited messages, to try to access other people’s accounts or systems, or to harm the service. We may suspend an account that does this, notifying you when possible.

Subscriptions and payments

Our products are billed as subscriptions, usually monthly. The current price of each product is shown on its website or at checkout. Payments are processed by Stripe; we never store your full card details.

Your subscription renews automatically at the end of each billing period and is charged to the payment method on file until you cancel.

When a product offers a free trial, we tell you before it starts. If the trial does not ask for a card, nothing is charged when it ends; you only start paying if you choose a plan.

If we change a price, we email you at least 15 days in advance. The new price applies from your next billing period; if you don’t agree, you can cancel before then.

Prices may or may not include taxes depending on your country; when taxes apply, they are shown at checkout.

Cancellations and refunds

You can cancel your subscription at any time from your account settings in the product or by emailing contact@sensivestudio.com. There are no minimum terms or cancellation fees.

When you cancel, you keep access until the end of the period you already paid for, and you are not charged again.

We do not give prorated refunds for unused days of a period that has already started.

We do give a full refund if we charged you by mistake, charged you twice for the same thing, or charged you after you canceled. Ask at contact@sensivestudio.com within 30 days of the charge; we review each case within 5 business days and, if it applies, refund to the original payment method. Depending on your bank, it can take 5 to 10 business days to show up.

This does not limit any rights you have under the consumer protection laws of your country.

Your information in our apps

What you enter in our apps (customers, visits, photos, patients, cars, payments, etc.) belongs to you. We use it only to provide the service, as explained in our Privacy Policy.

If you cancel, you can ask us for a copy of your information. We keep it for up to 90 days after your subscription ends, in case you come back, and then delete it, except for anything the law requires us to keep.

Availability and support

We work to keep our products available at all times, but there may be interruptions for maintenance, provider outages or causes beyond our control. We announce planned maintenance in advance.

We improve our products often and may add, change or remove features. If we remove something important that you pay for, we let you know first.

Support is by email at contact@sensivestudio.com and, when available, by WhatsApp. We reply on business days.

Custom projects

When we build custom software for your business, the scope, price, timeline and ownership of the result are agreed in writing in a separate proposal or contract. That agreement takes precedence over these terms.

Intellectual property

The software, designs, names and logos of SenSoftware, SenSPool, SenSDrive and OptiCore are ours. Your subscription lets you use them while it is active; it does not transfer ownership or allow you to copy, resell or reverse engineer them.

Limitation of liability

Our products help you organize your business, but the decisions you make with that information are yours. To the extent the law allows, our total liability for any claim related to the service will not exceed what you paid us in the 12 months before the claim, and we are not liable for lost profits or indirect damages.

Changes to these terms

If we make important changes to these terms, we notify you by email or in the product at least 15 days before they take effect. If you keep using the service after that date, you accept the changes.

Governing law

These terms are governed by the laws of Mexico. If you are a consumer, you keep any rights the laws of your country of residence give you. Before any formal claim, write to us: almost everything gets solved by talking.

Contact

For any question about these terms, a cancellation or a refund: contact@sensivestudio.com.