Privacy Policy

Who is responsible for your data

SenSoftware, the brand behind SenSPool, SenSDrive and OptiCore, is responsible for the personal data you give us. For any privacy matter, email contact@sensivestudio.com.

What data we collect

• For your account and contact: name, email, phone, business name and country.
• To bill you: payment details are received and stored by Stripe, our payment processor. We only see basic details such as card type, last 4 digits and payment history.
• When you use the service: technical data such as IP address, browser and device type, and activity logs for security and troubleshooting.
• When you contact us: whatever you send us by email or WhatsApp.

This website does not use advertising or tracking cookies.

Information you enter about your customers

In our apps you enter information about other people: your pool service customers, the drivers of your cars or your optical store’s patients. In those cases, your business is responsible for that information and for telling those people how it is used; we only store and process it on your behalf to provide the service, and we don’t use it for anything else.

OptiCore stores eye-health data (prescriptions and eye exams), which the law treats as sensitive data, and the optical store must get its patients’ express consent. OptiCore keeps this information on the optical store’s own computer: we don’t receive it unless the store shares it with us for support or a backup, and then we use it only for that.

How we use your data

• Create and manage your account and provide the service you subscribed to.
• Bill your subscription and issue receipts.
• Give you support and answer your messages.
• Let you know about changes to the service, prices or these documents.
• Keep the service secure and prevent fraud.

If you don’t object, we may also occasionally send you news about our products. This is not needed to provide the service: you can ask us to stop at any time, using the link in the email or by writing to us.

Who we share your data with

We don’t sell or rent your data. We only share it with providers that help us run the service, who use it only for that:

• Stripe: payment processing.
• Cloudflare: hosting for this website, security and email.
• Database and hosting providers for our apps (for example, Supabase).
• WhatsApp (Meta): only if you use WhatsApp reminder features or message us there.

Some of these providers are outside Mexico, mainly in the United States. We may also hand data to an authority when a law or court order requires it.

Your rights

You can ask us to give you access to your data, correct it, delete it or stop a particular use, and you can withdraw your consent. Email contact@sensivestudio.com with your name, your account email, what you are asking for and, if needed, a copy of an ID so we can confirm it is you.

We reply within 20 business days and, if your request applies, carry it out within the following 15 business days. If you live in the United States or another country, you also have any additional rights your local law gives you.

How we protect your data

We use encrypted connections (https), protected passwords, access limited to those who need it, and backups. No system is 100% foolproof; if an incident significantly affects your data, we will tell you.

We keep your data while your account is active and for up to 90 days after you cancel, except for anything the law requires us to keep (for example, tax records).

Changes to this policy

If we make important changes to this policy, we publish them here and let you know by email or in the product.